All items are fully insured until they reach their final destination and are well packed in our specially designed airboxes. Shipping is free on items more than £500.00 otherwise there is a shipping charge of £20 worldwide. If you require FEDEX delivery, this can be arranged for an extra charge of £30.
CANCELLATION AND RETURNS POLICY
4.1 If you wish to cancel your order:
a. you can notify us by email on firstname.lastname@example.org before we have despatched the goods to you;or
b. where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reason at any time within 7 working days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. 4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. 4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
a. in the event that the product has been damaged and broken by you
b. to any products that we have made or customised specifically for you, for example engraving.